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SHIPPING & HANDLING 
Where do you ship to?
We ship to almost every location in the world by UPS. To check out our shipping costs and delivery times, please click here
How much are the shipping fees?
Please have a look at our shipping rates
Will the shipping rates vary depending on how many items I order?
No, shipping costs are based on flat rate, not matter how many items you decide to purchase.
Will I have to pay for taxes and customs duties?
No, all taxes and customs duties are paid by the Sunglasses Portal in advance for any destination in the world. You will not be charged any extra fees.
How long will it take for the order to be shipped?
The majority of sunglasses are normally subject to backordering. Typical waiting times are 1 up to 3 weeks
Will I be able to track my shipment?
You will always be able to track your shipment. Once the order has been shipped, you will immediately receive an e-mail from us, including your tracking number and a direct link to track your shipment on the UPS website.
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RETURN POLICY
Will I be able to send items back to receive a refund?
If for any reason you are not completely satisfied with your purchase within the first sixty (60) days, you may return it for a refund or immediate replacement. Please note that products must be unworn and in the state you received them. Please also note that shipping costs will only be refunded if the return is a result of our error. A small restocking fee may also apply in certain instances (this is not the case, however, if you decide to exchange the product for another one on our website).
How long will it take for my refund to be issued?
Refunds or exchange coupons are processed within two business days from receipt of goods in our warehouse. Depending on your bank or on the type of credit card used, credits may take up to 10 days to appear on your statement.
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STORE LOCATIONS & CATALOGUES
Do you have a store in ... ?
We sell exclusively on-line, as in this way we are able to provide our designer products at accessible prices.
Do you have a catalogue?
We unfortunately do not have a catalog as our product range is updated too frequently
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B2B REQUESTS
Please contact our B2B department (b2b@sunglassesportal.com) for special wholesale prices.
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CORPORATE GIFTS
If you need gifts for your customers, colleagues or for a convention, please contact us for special corporate rates. In some cases we may even personalize the products with your logo or may produce them exactly as you wish (e.g. using your corporate colors or visuals).
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SPECIAL DISCOUNTS
.GOV and .EDU discounts
We grant a 5% discount to all of our customers who possess a personal and valid .gov or .edu e-mail address. Just proceed with your online order as you would normally. Use any e-mail address during checkout (either your .edu/.gov e-mail or any other personal e-mail service). This address will be used for corresponding with you throughout the order process. Just after having placed your order, please send us an e-mail (mentioning your name and order ID) from your personal .edu or .gov e-mail address. We will not reply to this e-mail, as only the one you have used in your order form will be used for contacting you. This e-mail will only serve to give us confirmation of your membership to a governmental or educational institution, and will allow us to apply a full 5% discount on all items you have purchased.
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PRODUCT AVAILABILITY
I saw a product which is no longer online. Will you be getting it in again?
Normally, all products shown on the website are part of a one-time supply and so it is unlikely that we can get the same product in again. If there is something special you saw and can't find anymore, write us (products@sunglassesportal.com) and we'll try to see what we can do for you. |
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